Refund policy
Last updated: June 5, 2026
We want your Essencly candle to arrive beautifully and feel right in your space. If something is wrong with your order, please contact us and we will help make it right.
1. Return Window
You may request a return within 30 days of delivery.
To be eligible, items must be unused, unburned, unopened or in original condition, and in their original packaging.
2. Items Not Eligible for Return
The following items are not eligible for return unless they arrive damaged or incorrect:
- Used or burned candles
- Items without original packaging
- Final-sale or sale items marked as final sale
- Gift cards
- Custom, personalized, or special-order items
3. How to Start a Return
Please contact us before mailing anything back. Include your order number, the item you would like to return, and a brief reason for the request.
If your return is approved, we will provide next steps for sending the item back.
4. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are not refundable unless required by law or unless the issue was caused by Essencly.
5. Refunds
Once we receive and inspect the returned item, we will let you know whether the refund is approved.
Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.
6. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the item, packaging, and shipping box.
Please keep the product and packaging until the issue is reviewed, as the carrier may require documentation.
7. Exchanges
If you would like to exchange an eligible item, contact us and we will help with available options.
8. Contact Us
For return or refund questions, please contact us with your order number.
Email: essencly.store@gmail.com
Business Name: Essencly